We will gladly issue a full refund of any unopened, unused products in their original condition within 30 days of purchase date. We are unable to refund shipping, unless an error was made on our part. Please return products to the following address and include your invoice and instructions inside the box.
Science-Smart 2976 Pleasant Ridge Road Wingdale, NY 12594
Where can I call to place an order?
Our customer service line is open from 9:00 a.m. to 5:00 p.m. EST. Their toll-free number is: 877.270.2323. You may also email Dr. Apovian directly with any questions at firstname.lastname@example.org
Is this site secure?
Yes, our store is run through Shopify, which is a secure e-commerce platform. We will never share your personal information. Your credit card information is encrypted and only stored as long as necessary to complete your purchase. After that time, it is deleted.
How do you ship?
We ship via UPS. Please provide a physical address for delivery. You will be able to track your package online. Most orders ship the following business day via UPS Ground. We ship from Connecticut, and package arrival takes between 1-5 business days, depending on your address.
How much does shipping cost?
We ship via USPS, and prices are calculated according to distance and weight of the products selected. Depending on your zip code, shipping costs between $5 and $15. We offer free shipping on all orders of $100 or more.
What if something is out of stock?
Our products are all manufactured right in America. If we are out of stock of an item, we usually are able to restock it within a week to a month.
What is different about your protein powder? Why does it cost more than some other brands I've seen?
Dr. Caroline Apovian specifically developed this protein powder for fast, effective weight loss. The unique blend of whey and casein proteins work together to keep you feeling full for hours. This protein powder is low in calories and fat with no added sugars; it stimulates the protein synthesis that helps protect lean muscle tissue and reignites the metabolism. High amounts of essential vitamins and minerals have been added to protect your health, as well as omega-3s for increased fat burning ability. They are also individually packaged for freshness and convenience.
How do I use the smoothie base?
You may either mix the high protein powder with fruits and vegetables of your choice in a blender, or mix the base with our flavor packs for days when you are short on time. For smoothie recipes using whole foods, visit our blog or check out The Age-Defying Diet.
Are your products meal replacements?
Yes, these smoothies and soups are healthy meal replacements. They are high in protein, low in calories, and keep you feeling full and satisfied for hours. Dr. Caroline Apovian's patients have been able to lose weight quickly and permanently using them on a preset schedule. For scheduling recommendations, see The Age-Defying Diet.
Do the flavor packs contain protein?
No, they do not. The SuperCharged Smoothie Base Mix and SuperCharged Hot Base Mix contain the protein. The flavor packs are for convenience and speed. You may use the smoothie base mix or hot base mix along with your favorite fruits and vegetables in a blender, or use one of the flavor packs for times when you are in a hurry.
What is the difference between the SuperCharged Smoothie Base Mix and the Hot Base Mix?
The SuperCharged Smoothie Base Mix is designed especially for smoothies and other cold beverages, and the Hot Base Mix works best for soups and warm beverages. Regular protein powders will not dissolve in hot liquids, so we have formulated one especially for that purpose. Both are high in protein and low in calories to boost your metabolism, burn fat, and work as meal replacements for weight loss.
How does the Physicians Protein Smoothie Base differ from the Science-Smart SuperCharged Smoothie Base?
They are very nearly identical. Dr. Apovian developed the Physicians Protein Smoothie Base first and received some complaints that it caused gas and discomfort. She adjusted the formula to alleviate this problem with the Science-Smart SuperCharged Smoothie Base. Not everyone experiences this problem with the Physicians Protein Smoothie Base, but for those that do, the Science-Smart Smoothie Base contains less resistant starch, eliminating the issue.
Can I use the smoothies and soups if I’m diabetic?
Dr. Caroline Apovian's protein smoothies are safe for diabetics, but everyone should check with a physician before making any dietary changes. It is important to have your unique health situation evaluated.
What if I have food allergies?
We have included a list of all ingredients on each product page. If you have any questions, please feel free to call or email.